Exchange & Cancellation

1. Cancelling an order

You can cancel free of charge any time before dispatch — email zisunstudio@gmail.com or message us on WhatsApp with your order number. Prepaid orders are refunded in full, with no cancellation charge.

Once an order has been handed to the courier it can no longer be cancelled.

2. No returns

We do not accept returns and do not offer refunds for change of mind, for a piece you decided you did not like, or for any reason other than the size exchange described in section 3 and the statutory case in section 5.

We would rather say this plainly here than have you discover it after delivery. Please use the size guide on every product page before ordering — it lists body measurements in centimetres for each size, and our fit notes tell you which way to go if you fall between two.

3. Size exchange

If the size does not fit, we will exchange it for a different size of the same piece, subject to that size being in stock.

• Raise the request within 3 days of delivery. After that we cannot help.
• Size is the only accepted reason. Not colour, not fabric feel, not a change of mind.
• The piece must be unworn and unwashed, with original tags attached, free of stains, perfume, marks or damage, and in its original packaging.
• One exchange per order line. An exchanged piece cannot itself be exchanged again.
• If your size is out of stock we will tell you, and issue a refund for that piece instead.

4. Video proof is required

To raise an exchange you must send us a video that shows the sealed parcel being opened and the piece being removed. This is how we tell a genuine size problem from a worn garment, and it is the reason we can offer an exchange at all at these prices.

The video must be:

• One continuous shot, from the sealed parcel to the piece in your hands. Do not stop and restart the recording.
• Unedited. No cuts, no trimming, no speed changes, no filters.
• Clear enough to see the shipping label, the parcel seal and the tags on the piece.

Please start recording before you open the parcel. A video that begins after the parcel is already open cannot be accepted, and there is no way to go back and record it — so if there is any chance you will want an exchange, film the opening.

We may decline an exchange where the video is edited, discontinuous, or does not show the parcel being opened.

5. Damaged, defective or wrong item

Separately from the size exchange above, if a piece arrives damaged, faulty, or is not the item you ordered, contact us within 48 hours of delivery with your order number, photographs and the unboxing video. We will arrange a free replacement or a full refund including shipping. Please keep the packaging until it is resolved.

This is your right under the Consumer Protection (E-Commerce) Rules 2020 and it is not affected by anything else in this policy.

6. Colour and handloom character

Colour will vary slightly from the photographs due to lighting, your screen and the dye lot. Handwoven and hand-finished cotton also shows small irregularities in the weave. These are characteristics of natural material and hand production, not defects, and they are not grounds for an exchange.

Every product photograph on this site is labelled where it is representative rather than a photograph of the exact piece you will receive.

7. How an exchange works

1. Within 3 days of delivery, WhatsApp or email us your order number, the size you need, and the unboxing video.
2. We confirm the exchange and that your size is in stock.
3. We arrange the reverse pickup. You do not need to book a courier or pay for one — keep the piece in its original packaging and hand it to our courier.
4. Once we receive and inspect the piece, we dispatch the replacement size.

We do not charge you for the pickup or the re-delivery on a size exchange.

8. Refunds, where they apply

• Refunds arise only from a cancellation before dispatch, an out-of-stock exchange size, or the damaged/defective/wrong-item case in section 5.
• They are issued within 5–7 business days of approval.
• Prepaid orders are refunded to the original payment method via Razorpay. Your bank may take a few additional days to display it.
• Cash on Delivery orders are refunded by bank transfer or UPI — we will ask for those details.
• Any coupon discount applied is refunded proportionally; the coupon itself is not reissued.

9. Refused or undelivered orders

If a Cash on Delivery order is refused at the door or repeatedly undeliverable, we may decline future COD orders for that account. For prepaid orders returned undelivered, we refund the order value; shipping costs already incurred may be deducted.

10. Contact

ZISUN
35, RMV 2nd Stage, Railway Men's Colony, near Lottegollhalli Railway Station, Bengaluru, Karnataka 560094
Email: zisunstudio@gmail.com
Phone: +91 93636 08792
GSTIN: 29BAYPT2026A1ZH
Monday–Saturday, 10:00–18:00 IST